AMK GROUP

Terms & Conditions

Effective Date: 5 May 2025 | Last Updated: 1 May 2026

These Terms and Conditions (“Terms”) govern all services, products, and works rendered by AMK Group (“the Company”), including solar energy solutions, hybrid energy systems, electrification, civil works, manufacturing consultancy, equipment maintenance, net metering facilitation, and related engineering or advisory engagements. By engaging AMK Group — whether through a formal proposal, contract, invoice, or verbal agreement — the Client confirms they have read and accepted these Terms in full.

Please read these Terms carefully before signing any agreement or making any payment. If you have questions, contact us at AMK@Amkgroup-pk.com before proceeding.

PART A — WARRANTIES & AFTER-SALES SUPPORT

A1. Workmanship Warranty

AMK Group provides a twelve (12) month workmanship and installation warranty from the date of commissioning. This covers defects or failures arising directly from our installation work, provided the system has not been modified, misused, or interfered with by any unauthorised party.

ℹ This warranty applies to labour and installation quality only and is separate from any equipment manufacturer warranty.

A2. Equipment / Manufacturer Warranties

All equipment supplied (solar panels, inverters, batteries, cables, switchgear, etc.) carries the original manufacturer's warranty. AMK Group will facilitate warranty claims on the Client's behalf, but bears no responsibility if a manufacturer declines, delays, or limits a warranty claim. Manufacturer warranty terms are available on request or via the respective manufacturer's documentation.

A3. What the Workmanship Warranty Covers

– Defective cable joints, conduit failures, or earthing faults attributable to installation.

– Incorrect inverter or panel commissioning resulting in non-performance.

– Structural mounting failures due to installation workmanship.

A4. What the Warranty Does Not Cover

– Damage caused by lightning, flooding, fire, or other force majeure events.

– Tampering, modification, or repair by any party not authorised by AMK Group.

– Normal wear and tear, consumables, or cleaning.

– Issues arising from the Client's existing electrical infrastructure.

– System performance variations due to grid instability, weather, or shading not identified at design stage.

A5. After-Sales Support

AMK Group provides twelve (12) months of complimentary technical support following commissioning. Support is available via email and phone during business hours (Monday–Saturday, 9 AM–6 PM PKT). Extended support, preventive maintenance, and performance monitoring are available under an optional Service Level Agreement (SLA) at agreed rates.

A6. Warranty Claims Procedure

(a) The Client must notify AMK Group in writing (email is acceptable) within the warranty period, describing the defect clearly.

(b) AMK Group will acknowledge the claim within 3 business days and schedule an inspection.

(c) If the defect falls within warranty scope, remedial work will be carried out at no charge.

(d) Claims submitted after the warranty period, or for items outside warranty scope, will be quoted separately.

PART B — SCOPE OF SERVICES

B1. Services Provided

AMK Group provides, among other things:

– Turnkey solar and hybrid energy system design, supply, and installation (on-grid and off-grid).

– Electrical works including AC/DC cable routing, conduit, earthing, and switchgear.

– Civil and structural works as specified in the proposal.

– Net metering application and facilitation (NEPRA/DISCO).

– Energy audits and consultancy.

– Manufacturing setup, optimisation, and industrial consultancy.

– Equipment repair, maintenance, and testing.

B2. Turnkey Installation Standards

All turnkey installations include structured AC/DC cable routing, proper conduiting, inverter commissioning, earthing, and post-installation performance testing for a minimum of 48 hours to verify stable operation in compliance with IEC standards. The Client must provide a stable Wi-Fi connection during testing where remote monitoring is required.

B3. Design Assumptions

Unless otherwise stated in the proposal, the following design assumptions apply:

– Solar modules are oriented with building geometry to maximise space efficiency and generation yield.

– Systems are designed for on-grid (grid-tied) operation, prioritising solar dispatch during daylight hours with grid supply as backup.

– System sizing for net metering complies with AEDB regulations (limited to 1.5× the sanctioned grid load).

– The Client shall provide a well-ventilated, accessible area for inverter installation.

– Final layout will be confirmed following a detailed site survey.

B4. Exclusions from Standard Scope

Unless explicitly stated in the proposal, the following are not included and will be billed as additional scope:

– Changes to existing distribution boards, sub-boards, or breaker panels.

– Creation of separate backup or dedicated circuits.

– Additional internal cabling beyond the system boundary.

– Civil or structural modifications to walls, roofs, or foundations.

– Generator integration, UPS systems, or battery additions not quoted.

– Utility company charges (meter installation, interconnection fees, DISCO processing fees).

B5. Scope Variations

Any deviation from the agreed scope — whether requested by the Client or necessitated by unforeseen site conditions — will be documented in a written Variation Order. Work on the variation will not commence until the Client provides written approval and, where applicable, advance payment for the additional scope.

PART C — NET METERING FACILITATION

C1. Scope of Facilitation

AMK Group's net metering facilitation service covers the full application process: documentation preparation, technical vetting, and submission to K-Electric, LESCO, or the relevant DISCO for issuance of a net metering licence in accordance with NEPRA Net Metering Regulations (2015) and current DISCO guidelines.

C2. Timeline

Typical processing time is 6–8 weeks from the date of submission, depending on NEPRA and DISCO review schedules. AMK Group will endeavour to expedite the process where possible. An official acknowledgement ticket will be provided to the Client once the file is registered with the relevant authority.

C3. Payment Prerequisite

The net metering application will only be submitted after full (100%) payment of the project has been received. No application will be initiated with outstanding balances.

C4. Client Responsibility for Infrastructure Compatibility

It is the Client's responsibility to ensure that the internal electrical infrastructure is compatible with net metering requirements prior to application (e.g., correct metering, three-phase connection where required, compliant wiring). Any delays, rejections, or additional requirements arising from issues within the Client's property are not the responsibility of AMK Group.

C5. DISCO and Utility Charges

All fees charged by K-Electric, LESCO, or any other DISCO — including meter installation, interconnection, or processing charges — are the sole responsibility of the Client and are not included in AMK Group's facilitation fee.

PART D — PAYMENT TERMS

D1. Standard Payment Schedule

Unless otherwise agreed in writing, the standard payment schedule is 90% advance prior to commencement of work and 10% upon project completion and handover. Specific milestone-based schedules will be detailed in the proposal where applicable.

D2. Mobilisation & Advance Payment

Full payment of the mobilisation milestone must be received before any materials are procured or works begin on site. Failure to make timely advance payments may result in project schedule delays or, in persistent cases, cancellation of the contract.

D3. Late Payment by Client

Invoices are due by the date specified in the proposal or invoice. Late payments will incur a surcharge of 1% of the outstanding amount per day beyond the due date. Any delay beyond 7 calendar days after the due date will incur a compounding fee of 5% per month on the outstanding balance. AMK Group reserves the right to suspend work and withhold project documentation, test reports, or net metering applications until all outstanding amounts are settled.

D4. Late Delivery Compensation by AMK Group

In the interest of fairness, where AMK Group causes a demonstrable delay to an agreed milestone — through no fault of the Client — the Client may claim a credit of 0.5% of the affected milestone value per week of delay, up to a maximum of 3% of the total contract value. This credit will be applied against the final invoice. This clause does not apply where delays arise from Client-side factors, force majeure, variation orders, or third-party dependencies.

ℹ This clause ensures mutual accountability. AMK Group takes schedule commitments seriously and will communicate proactively if any delays are anticipated.

D5. Suspension of Services

AMK Group reserves the right to suspend all services, withhold warranties, and halt delivery of documentation where payments remain outstanding beyond the agreed terms. Resumption of work following a suspension will require settlement of all outstanding dues plus a re-mobilisation fee as applicable.

PART E — CLIENT RESPONSIBILITIES

E1. Site Access & Cooperation

The Client agrees to provide AMK Group with timely and unobstructed access to the site, relevant electrical diagrams, utility approvals, and any other cooperation reasonably required to complete the work on schedule. Delays caused by Client-side access issues, pending approvals, or third-party dependencies shall not be attributed to AMK Group.

E2. Existing Infrastructure

The Client represents that any existing electrical or structural infrastructure at the site is safe, compliant, and suitable for the intended works. AMK Group is not responsible for defects, non-compliance, or failures in existing infrastructure that are not identified at the time of the site survey.

E3. Inspection & Acceptance

Upon project handover, the Client must inspect all installed works within 7 calendar days and notify AMK Group in writing of any defects or incomplete items. Failure to raise issues within this period will be deemed full and final acceptance of the work as delivered. Post-acceptance complaints may be considered at AMK Group's discretion and may attract additional charges.

E4. Permitted Use

The Client agrees to use the installed system in accordance with the manufacturer's guidelines, AMK Group's operating instructions, and all applicable regulatory requirements. Any modification, addition, or repair to the system must be carried out by AMK Group or an authorised party. Unauthorised alterations will void all warranties and release AMK Group from any related liability.

PART F — DELAY, TERMINATION & DEFAULT

F1. Delays Beyond AMK Group's Control

AMK Group shall not be liable for project delays caused by factors outside its reasonable control, including but not limited to: site access issues caused by the Client or third parties, incomplete Client-side works, utility outages, changes requested by the Client, late delivery by third-party suppliers, or regulatory processing delays.

F2. Client Default

If the Client breaches any clause of this agreement and fails to rectify the breach within 10 calendar days of written notice, AMK Group reserves the right to suspend or terminate the contract and retain all payments received as compensation for work completed and losses incurred to date.

F3. AMK Group's Right to Terminate

AMK Group may terminate this agreement with 14 calendar days' written notice if: the Client becomes insolvent or unable to make payments; the project environment becomes unsafe; or regulatory changes make completion impractical. In such cases, AMK Group will invoice for all work completed to date, materials procured, and reasonable demobilisation costs.

F4. Client's Right to Terminate

The Client may terminate this agreement with 14 calendar days' written notice. In such event, AMK Group will invoice for all work completed to date, materials procured (whether on-site or on order), and a reasonable cancellation administration fee of up to 10% of the remaining contract value to cover sunk planning and procurement costs. The Client shall not be entitled to a refund of any payments made for work already performed or materials already procured.

PART G — FORCE MAJEURE

G1. Definition

Neither party shall be held responsible for delays or non-performance caused by events beyond reasonable control, including but not limited to: acts of God, natural disasters, floods, earthquakes, war, terrorism, civil unrest, government action, strikes, epidemics, pandemics, supply chain disruptions, or infrastructure failure.

G2. Procedure

The party affected by a force majeure event must notify the other in writing within 5 business days of the event occurring, provide reasonable supporting evidence, and take all reasonable steps to mitigate the impact.

G3. Extended Force Majeure

If a force majeure event continues for more than 60 consecutive days, either party may terminate the agreement in writing without penalty. In such case, AMK Group will invoice for work completed and materials procured to date; neither party will owe the other compensation for the uncompleted portion.

PART H — DESIGN CHANGES & SUBCONTRACTORS

H1. Post-Approval Design Changes

Following Client approval of final design documents, any changes that require additional resources, materials, labour, or time will be documented as a Variation Order and quoted before work proceeds. Time and cost impacts of approved variations will be incorporated into the project schedule.

H2. Use of Subcontractors

AMK Group reserves the right to engage qualified subcontractors or third-party vendors for any part of the works without prior notice to the Client. AMK Group remains responsible for the quality of subcontracted work and will ensure all subcontractors meet AMK Group's standards and applicable safety regulations.

PART I — HEALTH, SAFETY & REGULATORY COMPLIANCE

I1. HSE Standards

AMK Group adheres to applicable Health, Safety & Environment (HSE) protocols on all sites. All site personnel are required to wear appropriate Personal Protective Equipment (PPE). Clear safety signage will be deployed at critical locations. The Client must not allow untrained or unauthorised personnel to enter live work zones.

I2. Regulatory Compliance

AMK Group will comply with all applicable local and national laws, regulations, and safety standards (including NEPRA, DISCO, and AEDB requirements). If legal or regulatory changes during the project affect scope, cost, or schedule, AMK Group will communicate the impact to the Client promptly and agree on a path forward.

I3. Site Safety — Client's Obligation

The Client is responsible for maintaining a safe site environment beyond AMK Group's work zone, including ensuring that third-party contractors, visitors, and family members do not interfere with live electrical works or installed systems during and after installation.

PART J — LIABILITY & INDEMNIFICATION

J1. Limitation of Liability

AMK Group's total liability for direct damages under any engagement shall not exceed the total contract value paid by the Client for the specific project giving rise to the claim. AMK Group shall not, under any circumstances, be liable for indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of profits, loss of savings, loss of data, or business interruption — even if advised of the possibility of such damages.

J2. Exclusion — Third-Party Actions

AMK Group shall not be liable for damages caused by: misuse or modification of the system by the Client or any third party; repairs or alterations carried out by parties not authorised by AMK Group; or actions of other contractors, subcontractors engaged directly by the Client, or visitors on site.

J3. Exclusion — On-Site Injury & Property Damage

AMK Group shall not be held liable for any injury, bodily harm, or property damage occurring on-site or after project completion to any Client, visitor, guest, or third-party contractor or subcontractor engaged directly by the Client — except where such injury or damage results directly and solely from AMK Group's own negligence during the course of our works, in which case liability is limited as per clause J1 above.

J4. Consultancy Services

All consultancy services provided by AMK Group — including energy, manufacturing, or construction advisory — are delivered on a best-effort basis and do not guarantee specific outcomes, savings, or returns. The Client is responsible for independently verifying any recommendations before acting upon them.

J5. Client Indemnification

The Client agrees to indemnify, defend, and hold harmless AMK Group, its affiliates, employees, officers, and agents from any claims, damages, losses, or legal fees arising from:

– Misuse or unauthorised alteration of any installed system.

– Breach of the Client's obligations under these Terms.

– Damage or injury caused to third parties by the installed systems after handover.

– Injuries to any person or damage to property caused by the Client or their agents during or after the project.

PART K — CONFIDENTIALITY & INTELLECTUAL PROPERTY

K1. Mutual Confidentiality

Both parties agree to treat all project-related data, designs, financials, pricing, proprietary methods, and internal documentation as strictly confidential for the duration of the engagement and for a period of two (2) years thereafter. Neither party may disclose such information to any third party without prior written consent.

K2. Intellectual Property

All technical drawings, system designs, layouts, engineering calculations, and proprietary documents produced by AMK Group remain the sole intellectual property of AMK Group. The Client is granted a licence to use these documents for the operation of the installed system only. Reproduction, sharing, or commercial use of these documents without AMK Group's prior written consent is prohibited.

K3. Non-Disclosure Agreements

Where a formal NDA is required, one will be executed prior to the sharing of sensitive technical or commercial information. The absence of a signed NDA does not reduce AMK Group's rights over its confidential or proprietary material.

PART L — GENERAL PROVISIONS

L1. Entire Agreement

This document, together with the accompanying quotation, system design documents, approved Variation Orders, and any signed addendums, constitutes the complete agreement between AMK Group and the Client, superseding all prior negotiations, representations, or agreements — whether written or verbal.

L2. Amendments to Terms

AMK Group reserves the right to amend these Terms at any time. The latest version is always available at https://amkgroup-pk.com/terms-and-conditions . Continued engagement with AMK Group after any update constitutes acceptance of the revised Terms. Clients are encouraged to review the Terms periodically.

L3. Dispute Resolution

Any dispute arising under these Terms will first be addressed through good-faith negotiation between the parties. If the matter is not resolved within 21 days of written notice, either party may refer the dispute to mediation. If mediation fails, the matter will be referred to the courts as specified in clause L4.

L4. Governing Law & Jurisdiction

These Terms and all agreements entered into with AMK Group shall be governed by and construed in accordance with the laws of Pakistan. The courts of Karachi, Pakistan shall have exclusive jurisdiction over any legal matter arising out of or in connection with these Terms or the services provided by AMK Group.

L5. Severability

If any clause or provision of these Terms is found to be invalid, unenforceable, or contrary to law, that clause shall be deemed severed from the remaining Terms, which shall continue in full force and effect.

L6. Waiver

Failure by either party to enforce any right or clause under these Terms at any time does not constitute a permanent waiver of that right and does not prevent enforcement at a later date.

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